How do I contact
To lodge a complaint, complete the enquiry form and one of our Customer Service representatives will personally look into your concerns.
Why do you request my name, billing address, phone number and last four card digits when I'm making an enquiry?
To reasonably protect the security of our customers’ personal information (as required by the Australian Privacy Principles), and the security of fan accounts, and to otherwise prevent and/or detect unlawful behaviour, we take reasonable steps to verify the identity of individuals we deal with.
In order to do this, we must confirm the card holder's name, billing address, phone number, and last four digits of the card used for the booking. These details must match the details provided at the time of booking.
If you are submitting a request through our online form that does not relate to an existing booking, please leave these fields blank or type "Not Applicable".
I've made an incorrect booking. What can I do to amend this?
If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy.
It is for this reason that our systems confirm your purchase with you several times prior to the payment stage, and we always recommend checking your booking details very carefully before making payment.
If you have noticed that your booking is incorrect on the same date (not 24-Hour period) as you made the booking, please contact us immediately via our support form. Please ensure the subject line is SAME DATE BOOKING.
I bought my tickets through a third party website - are my tickets valid?
123 Tix does not recommend the on-selling or purchasing of tickets through unauthorised third party sellers. If you purchase tickets from another source, such as Viagogo, eBay, Gumtree, Tickets Australia or any other unauthorised reseller, you risk that these tickets are invalid. Unfortunately, 123 Tix cannot confirm the validity of any ticket to any individual except the original 123 Tix purchaser.
Purchasing tickets from an unauthorised ticket seller means that we cannot refund you if an Event is cancelled, and we cannot inform you of important changes or event information.
I have spelt my name incorrectly when booking tickets. Is that a problem?
f you have entered your name incorrectly when making a booking this will not have any effect on the validity of your tickets. However, if your tickets are to be collected either at an outlet or the venue you should contact us so that one of our representatives can amend your details accordingly.
